Terms and Conditions for JK Menswear ApS

General information

JK Menswear ApS
Amerika Plads 33
2100 Copenhagen Ø
CVR no.: 36025344
Phone: 53 79 80 08
Email: info@jkmenswear.dk

Prices

At JK Menswear ApS, all prices are in Danish kroner and include VAT and taxes. We reserve the right to change prices from day to day without prior consent. We reserve the right for items to be out of stock.

Payment

JK Menswear ApS accepts payments with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, Dankort, MobilePay, Klarna. Payment will only be deducted from your account when the item is shipped. All amounts are in DKK (Danish kroner) and include VAT. We reserve the right for pricing errors and out-of-stock/discontinued items.

Delivery

JK Menswear ApS aims to dispatch orders within 1-2 business days, but for backordered products, there may be an additional 2-3 days delivery time as the item needs to be sourced from the supplier.
We ship throughout Denmark. Shipping costs are DKK 50 for parcel lockers and DKK 75 for private delivery, and for purchases of minimum DKK 1,500, shipping is free. Items will be delivered to the delivery address specified at the time of order.
We do not deliver abroad, or to the Faroe Islands and Greenland.
Your items will be sent with GLS.
NOTE: If there is not enough space at the pick-up point, the package will be moved to the nearest pick-up point, and you will be notified. If problems arise, please contact customer service.
Items are delivered on all weekdays. Your item will be delivered 3-4 business days after ordering.
For certain items, special delivery terms apply. These terms will be specifically stated before purchasing these items.

Right to complain

A 2-year right to complain is granted in accordance with the Sale of Goods Act. Our right to complain applies to defects in material and/or manufacturing. You can have the item repaired, exchanged, your money back, or a reduction in price, depending on the specific situation. The complaint does not cover errors or damages caused by incorrect handling of the product/service. You must complain within a "reasonable time" after you discover the defect/error. JK Menswear ApS will cover reasonable return costs.

For returns, complaints, and exercise of the right of withdrawal, please send to:
JK Menswear ApS
Amerika Plads 33
2100 Copenhagen Ø
Shipments sent cash on delivery are not accepted.

Refund

If a refund is due, please provide bank details in the form of your registration number and account number, so that the agreed amount can be transferred. This information can be provided without risk via email or other electronic means, as it is not sensitive information and will only be used for our fulfilment of the refund.

Right of withdrawal

A 60-day full right of return is granted for items purchased in our webshop.

The period is calculated from the day;
- You receive the order.
- You take physical possession of the last item, in the case of an agreement on several different items ordered in one order, but delivered individually or in several batches.
- You take physical possession of the last lot or last part, in the case of an agreement on the delivery of items consisting of several lots/parts.
- You take physical possession of the first item, in the case of regular delivery of items over a specific period.
You must bear the return costs yourself.
Withdrawal must be reported to us no later than 60 days after the purchase, and you must return the shipment no later than 60 days after withdrawal. The notification must be given via email to info@jkmenswear.dk. In the notification, you must clearly state that you wish to exercise your right of withdrawal. If you wish to send the item back to us, you must fill out the attached return form and send the item to:
JK Menswear ApS
Amerika Plads 33
2100 Copenhagen Ø

You cannot withdraw by simply refusing to receive the item without simultaneously giving clear notice of this.

 

Items exempt from the right of withdrawal

The following types of goods are not included in the right of withdrawal:
- Goods manufactured to the consumer's specifications or clearly personalised.
- Sealed goods that are unsuitable for return due to health protection or hygiene reasons, and where the seal has been broken after delivery.
- Goods that are inseparably mixed with other goods due to their nature upon delivery.
- Goods where the seal has been broken.
- Performed non-financial services, if the provision of the service has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal ceases when the service is fully performed.
- Delivery of digital content not delivered on a physical medium, if the performance has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal.
- Newspapers, periodicals, or magazines, except for subscription agreements for such publications.
- Agreements concluded at a public auction.
- Goods that deteriorate or expire quickly.

Return

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning the item. When returning, you are responsible for ensuring that the item is properly packaged. You must enclose a copy of the order confirmation. The processing will be faster if you also fill out and enclose our Withdrawal Form.
You bear the risk for the item from the time of delivery until we have received it back.
We do not accept packages sent cash on delivery.

Condition of the item upon return

You are only liable for any deterioration in the value of the item that is due to handling other than what is necessary to establish the nature, characteristics, and functioning of the item. In other words, you can try on the item as if you were trying it on in a physical store.

If the item has been tried on beyond what is described above, it is considered used. This means that upon withdrawal of the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt of the return. To receive the full purchase amount back, you must therefore try on the item without actually putting it into use.

Refund

If you regret your purchase, you will naturally receive the amount you paid to us back.
In the event of a depreciation for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method we offer), will be refunded without undue delay and no later than 14 days from the date on which we received notification of your decision to exercise the right of withdrawal. The refund will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the item back, or until you have provided documentation that you have returned it, whichever is earlier.

Personal data policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Phone number
Email address
Information about what you have purchased

We process your personal data for the purpose of delivering the item to you and for processing inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for JK Menswear ApS. Here you can read more about how your information is processed, when it is deleted, and what rights you have as a registered user.

Complaint options – overview and links:

If you have a complaint about a product purchased in our Webshop, you can send a complaint to:
Danish Competition and Consumer Authority, Centre for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can submit your complaint via the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our email address: info@jkmenswear.dk